Last updated: 24 October 2024

We are committed to protecting your privacy and safeguarding your personal information. The purpose of this Privacy Statement is to inform you about our privacy practices, including how we collect, use and disclose your personal information.

This privacy statement relates to all our activities, including our website and App. This service is intended for use "AS IS".

Please review this Privacy Statement carefully. By submitting your personal information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us, you consent to our collecting, using and disclosing your personal information as set out in this Privacy Statement, as revised from time to time.

Your consent to collect, use, and disclose

We collect, use and disclose your personal information with your consent or as permitted or required by law. For example, where we are not relying on your consent, under the General Data Protection Regulation (“GDPR”), the legal basis for our processing of personal information may be that the processing is necessary for providing our products or services and that the processing is carried out in our legitimate interests, which are further explained below. How we obtain your consent will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Statement.

Typically, we will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.

You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information in the “Contact Us” section below. However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.

If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this Privacy Statement.

Personal information we collect

The personal information we collect is generally in one or more of the following categories.

When you access, visit or use our App, we may collect the following information:

• Information Submitted By You: we may collect information that you submit through your use of our App, including information you provide in connection with the creation and management of your account for our products or services, such as your name, e-mail address and other contact information and password.
• Information Automatically Collected: we may collect log data and usage information relating to your use of our App and related products and services. We may also collect and/or infer your general location information such as city, state, or geographic area based on your IP address.
• Mailing List: we may collect your e-mail address and other information that you submit when you sign-up to receive updates about our products and services and other communications from us on our Website.
• Information Automatically Collected: we may employ browser cookies or similar technologies to identify the computer, mobile device, and record your preferences and other data. We use browser cookies or similar technologies to evaluate how our products and services, devices or applications are used and to provide continuous improvement to our products, services and applications, to make recommendations, and to complete transactions you request. Cookies or similar technologies may be stored locally on mobile devices or on computer servers operated or controlled by our third-party service providers. In addition, when you visit our Website, our systems automatically collect your IP address and the type of browser that you use. We may collect and/or infer your general location information such as city, state, or geographic area from your IP address.
• Other Interactions. For individuals who otherwise interact with us, whether in person, by phone or email, through social media or otherwise, including individuals who might be interested in acquiring our products and services, who sign-up to receive communications, or who respond to surveys and questionnaires, we may collect information that you provide to us during these interactions. This information may include your name, e-mail address and other contact information.

We will not request any sensitive personal information such as your race, religion, or sexual orientation. Please do not send us such sensitive personal information by any means.

How we use your personal information

We may use your personal information and other information for the following purposes. In each case, we identify the ground that we rely on to use your personal information under the GDPR:

• to provide you with our products and services and to support your use of our products and services. Applicable legal ground: contract performance;
• to contact you relating to our products and services. Applicable legal ground: consent;
• to monitor and improve our products and services, and to develop new products and services. Applicable legal ground: legitimate interests;
• to analyze the needs and activities of our customers to help us better serve them. Applicable legal ground: legitimate interests;
• to conduct research and analysis related to our business, products and services. Applicable legal ground: legitimate interests;
• to investigate legal claims or comply with our legal obligations. Applicable legal ground: legal obligations.

We may use your personal information and other information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.

How we share your personal information

Although we try to avoid sharing your personal information with third parties where possible, we have set out below the instances in which such sharing may occur.

We may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our operations or those of any of our affiliates or subsidiaries; (f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Retention of personal information

We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. If you would like further information regarding the periods for which your personal information will be retained, please contact us as set forth in the “Contact Us” section below.

Information Security

We have implemented physical, organizational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.

Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below. If we learn of a security breach involving your personal information, we will inform you and the relevant authorities of the occurrence of the breach as required under applicable law.

Rights regarding personal information

Under certain circumstances and in accordance with the GDPR or other applicable data protection laws, an individual has the following rights:

• Access: entitled to ask if we are processing information and, if we are, request access to personal information. This enables the individual to receive a copy of the personal information we hold and certain other information about him or her;
• Correction: entitled to request that any incomplete or inaccurate personal information we hold be corrected;
• Erasure: entitled to ask us to delete or remove personal information in certain circumstances. There are certain exceptions where we may refuse a request for erasure, for example, where the personal information is required for compliance with law or in connection with claims;
• Restriction: entitled to ask us to suspend the processing of certain personal information, for example to establish its accuracy or the reason for processing it;
• Transfer: request the transfer of certain personal information to another party;
• Objection: one may challenge when we are processing personal information based on a legitimate interest (or those of a third party) or for direct marketing purposes. However, we may be entitled to continue processing information;
• Automated decisions: contest any automated decision made where this has a legal or similar significant effect and ask for it to be reconsidered; and
• Consent: where we are processing personal information with consent, withdrawal of consent.

You also have a right to make a complaint with a data protection supervisory authority, in particular in the country/province/state where you normally reside, where we are based or where an alleged infringement of data protection law has taken place.

To exercise any of these rights, please contact us as set forth in the “Contact Us” section below. Please note that we may require that you provide appropriate identification to fulfill your request. Any such identifying information will be used only for this purpose.

Children's information

We do not knowingly collect personal information from children under the age of 16 in the EU member states, or under the age of consent determined by the user’s country of residence, and 13 in non EU countries. If you are under this age, you should not provide us with your personal information. If you are a parent or guardian and discover that your child under the age(s) stated above has provided personal information, then you may alert us as set forth in the “Contact Us” section below and request that we delete that child’s personal information from our systems.

Privacy Policy updates

This Privacy Policy is current as of the “updated” date which appears at the top of this page. We may modify this Privacy Statement from time to time. When changes are made to this Privacy Statement they will become immediately effective when published in a revised Privacy Statement posted on our website unless otherwise noted. We may also communicate the changes through our services or by other means. By submitting your personal information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us after we publish or communicate a notice about the changes to this Privacy Statement, you consent to our collecting, using and disclosing your personal information as set out in the revised Privacy Statement.

CONTACT US

All comments, questions, concerns, request or complaints regarding your personal information or our privacy practices (including with respect to any service providers outside of your country of residence) should be sent to our Privacy Officer as follows:

[email protected]